SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

Thanks for shopping at the BuyPhoneNow.co.uk. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the BuyPhoneNow online store at https://buyphonenow.co.uk.

As with any shopping experience, there are terms and conditions that apply to transactions at the BuyPhoneNow.co.uk.

Standard Returns Policy

You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. To return a product purchased from the BuyPhoneNow.co.uk or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract. If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. You can notify us by either sending an email to returns@buyphonenow.co.uk, or calling our phone number on 08450 941 940.

Once you notify us of your intent to return, simply return the product with the original receipt, original packaging and its included accessories to us. You have a further 14 days after indicating your intent to return your products or arrange for their collection.

If the product is damaged, we may offset the amount of your refund by the diminished value of the product. We will refund all costs paid by you associated with the product or service, except for any express delivery costs (when you have not selected standard delivery).

How can I return my item?

Returns can be arranged via our online contact form, or by calling our phone number on 08450 941 940.

Returns are subject to BuyPhoneNow.co.uk Sales and Refunds Policy. You can indicate your intent to return within 14 days of receiving your product. You have a further 14 days after indicating your intent to return to then return your products or arrange for their collection.

If you do wish to return your order, or just certain items from it, please contact us. Make sure you provide the following details:

  • Your Web Order Number.
  • The full address from where we can collect the goods.
  • A contact phone number

On receipt of your email, we will provide you with a Return Material Authorisation (RMA) number. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly.

Refunds

Once we receive your item, a refund is initiated immediately. If you cancelled a pickup item and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

How long does it take to process my refund?

Once your goods are back at Apple’s warehouse, your refund will be processed. Please allow 5-7 days for the refund to reach your account. For cash payments such as cheque and wire transfer, we will require your bank details, including IBAN/SWIFT, to proceed with the refund to your account.